Case Studies

Real automation work,
verified outcomes.

Representative engagements delivered through Rework Digital — verified experts matched in under 24 hours, milestone-based escrow, automated compliance across 35+ countries, and platform commission as low as 2%.

23+
Automation categories
35+
Compliance countries
<24h
Match delivery
From 2%
Platform commission
Representative scenarios. Identifying details anonymized; outcomes modeled on industry benchmarks for the work described.

SaaS · Customer Support

AI Agents

AI support agent resolves 68% of tickets automatically

Mid-market SaaS — 3,500 customers, 45,000 active users

Challenge

Support volume had quadrupled in 18 months while the team only doubled. Average resolution time hit 4 hours, weekend tickets sat for 8–12 hours, and the company faced hiring two more agents at $85K each just to keep pace.

Solution via Rework Digital

Hired a verified LLM Engineer through Rework Digital to design and ship a Claude-powered tier-1 support agent. Scope: intent classification across 14 ticket categories, knowledge-base RAG over 8,000 help-center articles, escalation routing, and a 24/7 deployment with feedback loops. Delivered against milestone-based escrow over 6 weeks.

Outcome

The agent now handles 68% of inbound tickets end-to-end with 95% CSAT on AI-resolved interactions. Repeat-ticket rate dropped 40%. Support team refocused on complex bug investigation and customer-success motions instead of password resets.

LLM Engineer · Verified
LLM Engineering
RAG
Customer Support

Outcomes

68%
Tickets auto-resolved
92%
Faster resolution
$480K
Annual savings
24/7
Coverage

D2C E-commerce

Marketing Automation

D2C brand triples conversion with AI-powered email sequences

Sustainable activewear brand — 12,000 subscribers, 45 SKUs

Challenge

Monthly revenue plateaued at $15–18K. Conversion sat at 1.2% (below the 2% industry average), cart abandonment was 18%, and additional paid-ad spend produced diminishing returns. The team had no in-house automation expertise.

Solution via Rework Digital

Matched with a verified Automation Engineer specializing in marketing pipelines. Built dynamic customer-segmentation logic on top of Klaviyo + Shopify, AI-generated personalized product recommendations, an abandoned-cart sequence with adaptive timing, and a post-purchase win-back flow. Two milestones over 8 weeks, fully delivered through escrow.

Outcome

Conversion rate tripled to 3.6%. Email revenue grew 220% year-over-year with zero increase in paid-ad spend. Average order value rose 38% and customer lifetime value lifted 85%.

Automation Engineer · Verified
Marketing Automation
Personalization
Klaviyo

Outcomes

3.0×
Conversion lift
+220%
Email revenue
+85%
Customer LTV
−52%
Cart abandonment

FinTech · Analytics

Data Pipelines

Real-time analytics pipeline replaces overnight batch

Retail-investing FinTech — 12,000 traders, 40 institutional clients

Challenge

Dashboards updated once a day from overnight batch jobs. Two analysts spent full-time hours maintaining 20+ manual Excel reports. Institutional clients demanded real-time data the team could not deliver, and the analytics function was a growth bottleneck.

Solution via Rework Digital

Engaged a Pro-tier Data Engineer with verified pipeline deliverables. Designed and shipped a streaming architecture on Kafka → dbt → Snowflake with sub-second event latency, replaced 20+ manual reports with self-service dashboards, and stood up SLA monitoring. Three milestones across 10 weeks under cross-border compliance handled by Rework Digital.

Outcome

Sub-second latency replaced 24-hour batch. Manual reporting dropped 98%. The analytics team now ships strategic analysis instead of pulling data, and institutional churn risk tied to real-time gaps was eliminated.

Data Engineer · Pro Tier
Data Engineering
Kafka
Snowflake
dbt

Outcomes

<1s
Event latency
99.95%
Pipeline uptime
$240K
Annual savings
−98%
Manual reporting

Logistics · AP Operations

RPA & Document AI

Logistics company cuts invoice processing 85%

Mid-sized logistics — 200 employees, 18,000 invoices/year

Challenge

AP team spent 120+ hours per month on manual data entry from PDFs, EDI files, portal uploads, and scanned mail. Error rate ran 2.5%, vendor follow-ups consumed an additional 0.5 FTE, and audit compliance required hours of reconciliation per quarter.

Solution via Rework Digital

Hired a verified RPA Specialist through AutoTeam matching. Built an AI document-extraction pipeline (OCR + LLM validation), intelligent routing to GL codes, three-way matching against POs and receipts, and an exception queue with human-in-the-loop approval. Shipped in 5 weeks, paid against deliverable milestones.

Outcome

Processing time fell from 120 to 18 hours per month. Error rate collapsed to 0.2%. AP cost dropped 90% annually. Real-time invoice visibility unlocked early-payment discounts the team had previously missed.

RPA Specialist · Verified
RPA
Document AI
OCR
AP Automation

Outcomes

−85%
Processing time
99.2%
Accuracy
90%
Cost savings
100%
Audit trail

How it works

How every engagement runs on Rework Digital.

The same operating model behind every case above — verification, matching, milestone-based escrow, and automated cross-border compliance.

01

Describe the work

Post a brief in plain language. AI generates deliverables, tech stack, timeline, and budget in under 30 seconds.

02

Match in 24 hours

AutoTeam delivers ranked, verified experts across 23+ automation categories — proof-of-work badges, not self-reported résumés.

03

Ship against milestones

Milestone-based escrow releases on deliverable approval. Cross-border contracts and tax handled automatically across 35+ countries.

04

Scale on lower fees

Commission drops as you transact — from 5% down to 1.5% for companies, and from 8% down to 2% for professionals.

Ship your next automation engagement with verified experts.

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